Privacy Policy

1. Introduction

Lunexora ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We may collect several types of information from and about users of our website, including:

• Identity and Contact Data: such as name, email address, telephone number, and postal address, typically provided when you fill out a contact or account form.
• Account and Usage Data: information related to how you interact with our website and services, including pages visited, time spent, and features used.
• Technical Data: such as IP address, browser type and version, device identifiers, operating system, and referring URLs, collected automatically through standard web technologies.
• Financial Information: where relevant to account opening or service use, limited information necessary to process requests; we do not store full payment card details on our own servers.
• Communications Data: records of correspondence if you contact us, including support requests and feedback.

3. How We Collect Information

We collect information through direct interactions (such as forms you submit), automated technologies (such as cookies and similar tracking tools), and, where applicable, from third parties such as analytics or service providers who assist in operating our website.

4. Use of Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to distinguish you from other users, remember your preferences, and improve your browsing experience. You can set your browser to refuse some or all browser cookies, but doing so may affect certain features of the website. For more detail on specific cookies used, please refer to any cookie banner or settings tool presented on this website.

5. How We Use Your Information

We may use information we collect about you or that you provide to us for purposes including:

• Operating, maintaining, and improving our website and services;
• Responding to inquiries, requests, or account-related communications;
• Personalizing content and recommendations where applicable;
• Carrying out obligations arising from any agreements entered into between you and Lunexora;
• Detecting, preventing, and addressing technical issues, fraud, or security concerns;
• Complying with applicable legal and regulatory obligations.

6. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing for performance of a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

7. Disclosure of Your Information

We may disclose personal information that we collect or you provide:

• To service providers and contractors who perform functions on our behalf, such as hosting, analytics, or customer support;
• To comply with any court order, law, or legal process, including responding to governmental or regulatory requests;
• To enforce or apply our Terms of Service and other agreements;
• If we believe disclosure is necessary to protect the rights, property, or safety of Lunexora, our users, or others;
• In connection with a business transaction such as a merger, acquisition, or asset sale, subject to applicable confidentiality obligations.

We do not sell personal information to third parties for monetary consideration.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.

9. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Depending on how our website and services are operated, personal information may be transferred to, stored, and processed in a country other than the one in which you reside. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection law.

11. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any such rights, please contact us using the details provided on our website.

12. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take reasonable steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through the contact channels made available on our website.